Terms & Conditions

 

The Company enters into this Agreement as principal for bookings made at Rooms @  The Kings Head Whiteparish.

 

In These Terms and Conditions the following definitions apply:

 

1. Definitions
“Company” or “we” means Step Sourcing Limited trading as The Kings Head (company no 8334856)
“Booking” means the booking for accommodation, functions and/or any other services or items made with us.
“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.
“The Kings Heas” means the premises for which your Booking is made.
“Terms” means these terms and conditions.
“Websites” means www.thekingshead.co.uk or any other website owned or operated by us from time to time.
“VAT” means value added tax.

 

2. Bookings
All Bookings at The Kings Head are subject to these Terms.
You must be at least 18 years old to make a reservation.
At the time of booking or at check-in, we will take your credit/debit card details and you authorise the use of this card for any sums that become owing to us.  We shall also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances or if the Booking includes the supply of certain items or services.  No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.

 

3. Charges
The prices displayed on the Websites are an average per night per room until a rate is selected.  Any meals, service or VAT (at the prevailing rate) are included only if specified.  A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified.  Once a rate is selected on the Websites, the total for your requested stay shall be displayed on the reservation summary.  Prices shall be charged in the local currency of The Kings Head .
The VAT breakdown shown is indicative based on the current rate of VAT, and the expected VAT treatment of the goods or services.  VAT will be payable at the prevailing rate applicable at the tax point of the invoice or Booking confirmation issued, and may change depending on the actual rate and the VAT treatment of the goods and services purchased at that date.
Price lists for additional items, such as restaurant meals, are on display at relevant locations within The Kings Head and are also available on request.

 

4. Check-in/ Check-out Requirements
In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving license and a valid credit or debit card which will be swiped in the presence of the card holder.  If guests are travelling from outside the UK, Ireland or any country in the Commonwealth we are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime.  The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.
Unless otherwise stated on the booking confirmation, Guests may check-in at any time from 3.00 p.m. on the scheduled day of arrival.  All rooms that have been secured by credit/debit card or prepaid at the time of booking will he held until 11:59pm on the scheduled day of arrival unless otherwise agreed directly with The Kings Head.  Any non-secured reservation will be held until 7 days prior to the day of arrival at which time we will be entitled to re-let the room, unless the guest has paid in full.On the day of departure we kindly ask all guests to vacate their rooms by 11.00am.  Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of The Kings Head.Rooms are subject to maximum occupancy rules set by the The Kings Head. If you would like further details please contact the The Kings Head.

 

5. Payment
We accept the following methods of payment: credit cards: MasterCard/Diners, Visa; debit cards – Visa/Delta and Visa/Electron.
A deposit of 20% of the value of your booking is required to confirm every booking.
The deposit will be credited against your final account.  Accounts can be settled in cash or by credit/debit card.
For advance purchase rates the card you booked with must be presented on arrival, along with the appropriate ID.
At the time of check-in we will authorise the accommodation charges (room rate, VAT and any service charge) and anticipated incidentals for the duration of your stay against your credit/debit card.  We may also choose to accept a deposit in place of payment card authorisation by another valid form of payment, including cash or cheque.
During your stay The Kings Head’s system will calculate the incidentals charged to your room on a daily basis.  If the cost of those incidentals exceed the authorisation taken on check-in, further authorisation will automatically be requested and if such authorisation is not available, we may request another method of settlement or a deposit to be provided, failing which we reserve the right to restrict access to your room.All outstanding charges must be paid for in full on check-out from The Kings Head.  If the outstanding charges do not exceed the authorisation taken on check-in, the authorisation for the amount not utilised will be released, however, we cannot control how long it takes for your bank to effect such release.  If staying for multiple nights at the The Kings Head we may require you to make payment for any outstanding charges on a more frequent basis during your stay.We do not accept cheques on arrival without prior agreement.

 

6. Occupancy
The maximum room occupancy is two adults. Family rooms (where available)can accommodate two adults and two children (under 16 years old). You must not exceed the maximum occupancy for the room allocated to you.  We reserve the right to conduct checks on occupancy.  Occupancy is not transferable.

 

7. Cancellation Policy and No Shows
The cancellation policy varies according to the rate that is booked.  Please refer to the individual full rate descriptions given at booking.
Cancellations will only be accepted in writing, all deposits are non-refundable.

Refunds cannot be made for rooms that are not occupied for the full period that has been booked.
For rates marked as “Flexible Rate” – 20% non-refundable deposit will be required at booking and these rooms are cancellable up to 7 days prior to the day of arrival. Cancellation and non-arrival charges apply less than 7 days prior to the day of arrival and will be charged to the credit/debit card supplied at the time of booking.  We reserve the right to charge for one night’s accommodation per room booked if the above cancellation requirements are not met.For rates marked “Advance Saver” –  We require full prepayment for the entire stay at the time of the Booking and this is non-refundable and the Booking non-changeable.  Prepayment is charged to the credit/debit card supplied at the time of the Booking.   Cancellation or non-arrival will result in the forfeiture of the prepayment.Discounted room rates and special offers are subject to availability.  Your room rate will be confirmed at the time of booking, we regret that we cannot change the rate or terms of your stay once a booking has been confirmed.
We recommend that you purchase cancellation insurance from a reputable service provider as we do not provide cancellation insurance ourselves.

 

8. Changes or Cancellation by the Company
Very occasionally we may need to cancel your Booking.  In such circumstances you will be given a full refund but we shall have no further liability to you arising out of such cancellation.  We will, however, use reasonable endeavours to try and re-locate any confirmed Booking cancelled by us to an alternative location similar in standard to The Kings Head.Your booking is for a class of room in The Kings Head and does not guarantee that you will be able to stay in a specific room or in the same room for the duration of your stay. If you have indicated a preference for a particular room on the Website, we will use our reasonable efforts to honour this preference. However, we may need to allocate an alternative room to you for operational or safety reasons. If we need to move you to a different room during your booking for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates.

 

9. Damage
We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or The Kings Head during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.

 

10. Accessibility
Please contact The Kings Head to discuss specific individual requirements and the availability of appropriate accommodation, and we will do our best to accommodate your needs.

 

11. Car parking
Free parking is provided for one car per room. Registration details will be taken at check in.  Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage however caused (save as may not be excluded or restricted by applicable law).

 

12. Events
On occasion, The Kings Head Whiteparish hosts events that may result in some public areas being temporarily unavailable.  In such circumstances we will always make every effort to provide alternative facilities.  We cannot offer refunds in the event of any facilities or services being temporarily withdrawn.

 

13. Special requests
The Kings Head will try to accommodate special requests, all rooms are subject to availability.

 

14. Guest Behaviour
Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of The Kings Head, its employees and guests and their health and safety.  Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of The Kings Head, or cause offence to other guests or our members of staff.  We reserve the right to refuse accommodation or services or remove you and members of your party from the Kings Head if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
You must not:

  • bring any potentially dangerous or hazardous materials or equipment onto The Kings Head premises;
  • use any electrical appliances that may set off the fire alarm system, such as toasters, mini cookers or portable grills;
  • tamper with any fire alarms or emergency equipment;•
  • utilise The Kings Head rooms to store items (personal or otherwise) which could in the sole opinion of The Kings Head cause damage to the room, or be a risk to the health and safety of staff or property;
  • prevent management, housekeeping and/or maintenance staff from access to your room(s) as and when required by The Kings Head;
  • remove, damage or destroy The Kings Head property;
  • use any of the technology provided by The Kings Head to download or access any unlawful or obscene material; or cause unreasonable disturbance to our other guests or any staff.

If you or your group cause damage to The Kings Head, other guests or their property, or otherwise breach any of these terms and conditions, The Kings Head reserves the right to:

  • cancel your reservation with immediate effect and (if appropriate) eject you from the premises;
  • restrict access to The Kings Head;
  • remove your items from the room or The Kings Head, disposing of such items (at no cost and no liability) to a local charity to the extent such items are not collected from us within 7 days of removal;
  • retain all sums paid by you and/or charge you the full amount of your reservation; and/or
  • refuse future reservations from you

The Kings Head will not be liable for any refund or compensation in such circumstances. The Kings Head reserves the right to decline or cancel reservations made and stays in progress by those who have previously breached these terms and conditions (as may be updated from time to time), whether the reservation is in that name or not.
We reserve the right to change your room allocation at any point during your stay for any reason.

 

15. No Smoking
Guests are not permitted to smoke in rooms, bedroom patio (where applicable) or any public areas. This includes the smoking of e-cigarettes.

 

16. Children
Children under 16 are not permitted to stay at The Kings Head unless a parent or guardian is also staying at The Kings Head. All children (a person under 16 years of age) staying at the Kings Head must be accompanied by an adult and must be supervised by an adult at all times.Cots and extra beds are available. However, these are limited and subject to availability. Additional charges may apply. Please check at the time of booking.

 

17. Pets
Guide dogs are accepted with prior arrangement at the Company’s discretion, but otherwise no pets are allowed at The Kings Head

 

18. Force Majeure
The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.

 

19. General

Your information
We keep your personal data safe and secure. Full details about how we use your data are set out in our Privacy Notice. By providing information about you and your booking group (as outlined in the Privacy Notice) when making a reservation, you consent (on your behalf and on behalf of each member of your group) to such processing and you warrant that all information provided by you is accurate.

 

The contract
This contract formed when we confirm your reservation is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

 

Your rights
If you are a non-business customer you have certain rights under consumer protection legislation. Nothing in these terms and conditions is intended to affect those rights.

 

Our liability
We do not accept liability for failure to meet any of our obligations where such failure is due to events beyond our reasonable control.
If we breach these terms and conditions for reasons within our control we shall only be liable for losses that are direct losses and a reasonably foreseeable consequence of such breach.
Save as prohibited by applicable law, we shall not be liable whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, for any indirect or consequential losses including:

  • loss of income, sales or revenue;
  • loss of business;
  • business interruption;
  • loss of profits or contracts;
  • loss of anticipated savings;
  • loss of data;
  • loss of reputation and/or goodwill; or
  • wasted management or office time.

 

20. Limitation of Liability

The Company will not be responsible for the loss or damage of any property left in The Kings Head other than as required under any applicable law. The Company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract.Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Company’s negligence or liability for fraud or fraudulent misrepresentation.

 

21. Governing Law and Jurisdiction
The Contract and any non-contractual obligations arising in connection with it are governed by English law.The English courts have exclusive jurisdiction to determine any dispute arising in connection with the Contract, including disputes relating to any non-contractual obligations.Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the English courts (on the grounds that the English courts are not a convenient forum or otherwise).

 

22. Website Information
While all reasonable efforts have been taken to ensure the accuracy of information on the Websites, the Company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or The Kings Head.The content of the Websites is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent. Trade marks used on the Websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites.

 

The Websites are operated by the Company.

 

23. Contact us
If you require further information or have any questions regarding our website or these terms and conditions, then please contact The Kings Head.

 

Our Times

Opening Times
Monday - Thursday 12pm – 10pm
Friday - Saturday 12pm – 11pm
Sunday 12 noon – 6pm

Food Service Times 
Monday - Thursday 12pm - 3pm        6pm - 9pm
Friday - Saturday  12pm - 9pm
Sunday  12pm – 4pm

Visit Us

The Kings Head
The Street
Whiteparish
Wiltshire
SP5 2SG